🌿Make teaching life easier with digital teacher planner!
CANCELLATION AND REFUND POLICY
Effective from: 13 July 2026
Service provider: Polku Learning
Contact: info@polkulearning.com
1. Scope of this policy
This Withdrawal and Refund Policy applies to purchases of Open Digikalenteri made through the Polku Learning website.
Open Digikalenteri is purchased for a one-time fee. The purchase does not include an automatically renewing subscription or recurring payments.
Nothing in this policy limits any mandatory rights granted to consumers under applicable consumer protection legislation.
Consumer protection provisions apply when the product is purchased mainly for purposes outside the buyer's trade, business or profession.
2. Delivery of the product
Open Digikalenteri is supplied electronically by providing the user with access to the product after payment has been accepted.
Use of the product requires a personal user account and compliance with the technical requirements stated on the product page.
If access is not provided within a reasonable period after payment, the user should contact info@polkulearning.com.
3. Consumer's right of withdrawal
A consumer generally has the right to withdraw from an online contract within 14 days of entering into the contract.
If the consumer wishes to receive access to Open Digikalenteri before the end of the 14-day withdrawal period, the consumer will be asked to provide:
express prior consent to the immediate supply of the digital product
acknowledgement that the right of withdrawal will be lost once supply begins.
Confirmation of the consent and acknowledgement will be provided to the consumer on a durable medium, such as by email.
Once these requirements have been met and access to Open Digikalenteri has been provided, the consumer's 14-day right of withdrawal ends.
If the consent, acknowledgement or confirmation required by law has not been properly provided, the consumer's right of withdrawal will be determined under applicable consumer protection legislation.
The loss of the right of withdrawal does not limit the consumer's right to rely on a defect in the product.
4. Submitting a withdrawal notice
A withdrawal notice may be submitted:
through the withdrawal function on the Polku Learning website
by sending a clear withdrawal request to info@polkulearning.com
by using the model withdrawal form provided on the website.
Withdrawal function and model withdrawal form: [add link]
The notice should include:
the buyer's name
the email address used for the purchase
the order or payment identifier, if available
a clear statement that the buyer wishes to withdraw from the contract.
The consumer is not required to provide a reason for the withdrawal.
Polku Learning will provide confirmation of a withdrawal notice submitted through the online withdrawal function on a durable medium. The confirmation will state what was withdrawn and the date and time at which the notice was received.
5. Refunds
Where the consumer has a statutory right to withdraw from the contract, Polku Learning will refund all payments received from the consumer no later than 14 days after receiving the withdrawal notice.
The refund will normally be made using the same payment method used for the purchase unless another method is expressly agreed with the consumer.
The consumer will not be charged any refund fee.
6. Defects and technical problems
If Open Digikalenteri does not have the features described on the product page, access is not provided or a technical defect materially interferes with use of the product, the user should contact info@polkulearning.com.
The report should, where possible, include:
the affected function
the time at which the problem occurred
the device and browser used
any error message
the email address used for the purchase.
Polku Learning will first seek to correct the defect or restore access within a reasonable period and without cost to the user.
If the defect cannot be corrected as required by law, the consumer may be entitled to a price reduction, termination of the contract or a refund under applicable consumer protection legislation.
A short and temporary interruption does not automatically entitle the user to a refund. The duration, frequency and severity of the interruption and its effect on use of the product will be considered.
7. Situations where a refund is not provided
A refund will not be provided solely because:
the consumer changes their mind after validly acknowledging the loss of the right of withdrawal and receiving access to the product
the user voluntarily deletes their account
the product does not meet the user's personal preferences although it corresponds to the description provided before purchase
the problem results from the user's device, internet connection, browser settings or use contrary to the instructions.
This section does not apply where the product is defective under applicable consumer protection legislation or the consumer has another statutory right to a remedy.
8. Discretionary refunds
Polku Learning may grant a refund in an individual case even where there is no statutory obligation to do so.
A discretionary refund does not amend this policy or create an automatic right to a refund in similar situations.
9. Contact details
Questions and requests concerning withdrawal, refunds, payments and technical problems may be sent to:
Email: info@polkulearning.com
The message should be sent from the email address used for the purchase so that the order can be identified.
10. Changes to this policy
Polku Learning may update this policy because of changes in legislation, regulatory requirements or the operation of the product.
The current version will be published on the Polku Learning website. Changes do not limit any mandatory rights granted to consumers under applicable legislation.
11. Language versions
This policy is available in Finnish and English. If there is a conflict between the language versions, the Finnish version will apply unless otherwise required by mandatory legislation.